Sep 17, 2012

Collector

Employee Type :  Full-Time Industry :  Advertising Manages Others :  No Job Type :  Customer Service
Accounting Education :  2 Year Degree Experience :  3 to greater than 15 years Travel :  None Relocation Covered :  No Post Date :  9/17/2012 Contact Information Phone : 9208863700  Description

PURPOSE: To identify non-compliant activity, minimize financial exposure/risk to AIA, and manage receivables to provide a consistent cash flow for the Owners.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

Perform Collection Calls 
Contact customer to determine status of payment Negotiate payment terms with customer Escalate any customer bankruptcy or legal issues to Legal Services Prepare customer statements Update account data within ISIS

 

Analyze Owner Accounts Receivable Look for indications of noncompliance when analyzing receivables; escalate to Legal department when it has been confirmed owner is non-compliant Determine probability of account collection Adjust credit and aging limits based on the customer history

 

Maintain Owner and Customer Relationships

Maintain positive relationships with Owners to ensure the highest level of service is provided Maintain positive relationships with customers in an effort to minimize financial risk

 

BLAST Activities

Identify CCF situations; prepare recap with recommended actions for weekly BLAST meeting Prepare and provide required information to Legal to send out owner and customer demands

 

Wind Down

Coordinate wind down activities across CSR and Accounting teams to ensure target dates are met

 

Training

Conduct training for new Owners specific to the collection tools and processes  Requirements


KEY COMPETENCIES

 

Verbal and written communication skills Flexibility/Able to adapt to change Organization, prioritization, and follow-up skills Multi-tasking skills Attention to detail Analytical skills Able to work both independently and in a team environment Confidence Confidentiality Teamwork Urgency Interpersonal and relationship building skills Microsoft Office (Word and Excel)

 

 

EDUCATION/EXPERIENCE

 

Associates Degree preferred 3

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