Call Center/ Collections

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Job Overview Company: Aerotek Job Type: Customer Service Base Pay: $14.50 /Hour Other Pay: $14.5 / Hour Employee Type: Full-Time Manages Others: Not Specified Relocation Covered: Not Specified Industry: Banking - Financial Services Reference ID: 2633216 Required Education: Not Specified Required Experience: Not Specified Required Travel: Not Specified Location: US-CA-West Hills Job Description Job Classification: Contract

The Collector works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations.

Primary responsibilities are:

Collections, customer servicing and other loss mitigation or recovery activities.
Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.
In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements.
Works an established list of accounts on an automated collections system and/or autodialer.
This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
Understands and educates customers on account terms and alternate payment programs and methods.
Navigates a computerized data entry system or other relevant applications.

Join Aerotek Professional Services&174. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.


Job Requirements call center and customer service experience, Inbound/Outbound collections on delinquent mortgage payments, Strict call center metrics and attendance policy, Team environment

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