Call Center / SSO / BPO Manages Others : No Job Type : Banking
Admin - Clerical
Legal Admin Education : High School Experience : At least 1 year(s) Travel : None Relocation Covered : No Division : Collections Post Date : 8/27/2012 Contact Information Contact : Megan Cole Phone : 408-677-5893 Ref ID : Arizona Fax : 480-839-1791 Description
H&H Call Center
JOB DESCRIPTION:
Job Title:
Department: Collections
Reports To: Supervisor/Manager
Location: Mesa, AZ
POSITION OVERVIEW
Role Qualifications:
• Persuasive and professional communication skills
• Detail oriented with the ability to prioritize workload
• Work independently and have the ability to meet goals and deadlines
• Strong interpersonal aptitude with solid negotiating proficiency
• Be capable of making decisions within the scope of responsibility by possessing a working knowledge of collection laws
• Intermediate computer skills; keyboarding
• Ability to meet attendance standards
Position Responsibilities:
Provide timely and accurate information in notating all online files
Communicate with the debtor according to established department policies and procedures (i.e., FDCPA, client guidelines, etc.)
Work closely with management to resolve escalated issues
Perform other related duties as assigned.
Reporting to this position are: None
RequirementsEssential Skills and Experience
• Education - High School diploma or GED
• Background, fingerprinting and drug screening required
• Time Management: the ability to organize and manage multiple priorities
• Collection computer systems (Lexis Nexis, JST, etc.)
• Excellent interpersonal and communication skills
• High performance teams and a strong team player
• Computer proficiency (Microsoft Word, Excel)
Beneficial Skills and Experience
• Experience - Must have 1 or more years of recent collection/customer service experience including
the use of an on-line computer system
• Inbound and Outbound Phone experience
• Microsoft Word, Excel, Lexis Nexis
MUST BE ABLE TO WORK 2 NIGHTS PER WEEK AND 2 SATURDAYS PER MONTH
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