Medical Office Business Manager

Employee Type :  Full-Time Industry :  Healthcare - Health Services
Medical Equipment Manages Others :  Yes Job Type :  Admin - Clerical
Accounting
General Business Experience :  At least 3 year(s) Relocation Covered :  No Post Date :  5/17/2012 Contact Information Contact : Dyan Cassady Phone : 512-777-3714 Fax : 512-339-8206  Description Ensure the highest level of customer service is provided to patients, fellow employees and referral sources through the supervision and management of facility’s “front office” activities. Ensure that billing for all services provided is accurate, timely and fully documented. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.

Essential Functions: This position usually manages at least seven (7) Office Administrators in a large Patient Care Center (PCC) or in multiple facilities.

Hire, train, supervise and manage front office staff to ensure the highest level of customer service. Participate in annual Performance Planning and Review process for administrative staff. Monitor performance to ensure that accurate patient, billing and insurance information, verification and pre-authorization is obtained and maintained in patient files and in the billing system. Verify that all billing is processed daily and that it is accurate, timely and fully documented. Review the handling of open accounts to confirm that they are followed up in a timely manner and that accurate chronological financial records are maintained on each patient. Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities and reduce A/R over 30 days. Monitor performance to ensure that counseling is provided to patients to advise them of their financial responsibility and to obtain credit agreements for outstanding balances. Periodically verify that all cash and adjustments are applied to the computer billing system and that bank deposits are made in a timely manner. Monitor to ensure that patient files are accurately maintained and are in compliance with Hanger’s Compliance Policies. Ensure the privacy and security of protected health information per HIPPA requirements. Administer quality assurance programs to ensure patient satisfaction with PCC services. Oversee patient follow-up and Patient Evaluation Clinics. Provide or oversee timely reporting of key statistics to market and division management for sales, revenue, cash and patient flow. Maintain a system of internal controls to ensure proper handling of cash receipts, including billing system data entry and bank deposits. Ensure accurate and timely reporting of PCC employee hours to Payroll Department. Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls. Review clinician documentation to ensure that patient charts are complete. Perform other duties or special job-related projects as assigned.  Requirements Strong customer service skills. Excellent interpersonal, oral (including telephone) and written communication skills. Ability to key 50 words per minute preferred. Excellent ability to work with handicapped individuals. Complete understanding of medical reimbursement and terminology. Advanced computer skills including Windows-based office technologies (ex: Word, Excel) e-mail, and automated billing systems.  The ability to train/coach others in these skills. Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.  The ability to train/coach others in these skills. Strong knowledge of state, federal, and regional collection and reimbursement laws where applicable and Accounts Receivable (A/R) and cash collection principles.  The ability to train/coach others in these skills. Excellent organizational skills and the ability to manage multiple tasks. Proficiency in basic math and accounting skills. Strong supervisory skills with the ability to identify and solve problems, manage conflict resolution and train and coach others.

Required Credentials:

Associate degree or equivalent combination of education and experience required.  Courses or relevant experience in bookkeeping or accounting required. Minimum five years administrative experience with at least three years healthcare billing/collections experience required. Minimum three to five years managing a small business office, supervising others, or successfully functioning in the role of Senior Office Administrator or an equivalent position required. Minimum three to five years experience in Orthotics and Prosthetics (O&P) billing preferred.


View the Original article