PURPOSE AND SCOPE:
Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.
Acts as the facility receptionist while answering incoming referral calls and completing admissions for patients. Responsible for ensuring required demographic, financial, referral, and clinical and other admission data is collected, completed and communicated per USV/FMCNA policies and procedures. Provides secretarial and administrative support as needed.
DUTIES / ACTIVITIES:
CUSTOMER SERVICE:
Responsible for driving the FMS culture through values and customer service standards. Accountable for outstanding customer service to all external and internal customers. Develops and maintains effective relationships through effective and timely communication. Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.PRINCIPAL RESPONSIBILITIES AND DUTIES:
Coordinate and execute patient scheduling. Duties include:
Handle patient scheduling at the center; schedule and input appointments into the computer scheduling module in a timely and efficient manner. May coordinate the scheduling of patients to another treating location who cannot be scheduled at the facility. Assist with patient transportation if the patient qualifies per USV Transportation of Indigent Patient Policy. Informs management of patient cancellations or additions and inputs adjustments into the computer scheduling module. Contacts patient and/or referral source when patient fails to report or cancels appointment. Documents why patient cancelled or failed to report.Complete registration and admissions of patients. Duties include:
Complete front end process of billing procedure ensuring all information is entered into the computer registration module. Obtain necessary patient informationView the Original article
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