Agriculture Manages Others: No Job Type: Finance
Banking
Customer Service Required Education: High School Required Experience: At least 4 year(s) Required Travel: Negligible Relocation Covered: Not Specified Reference ID: 10750 Location: US-IN-Valparaiso Contact: Not Available Phone: Not Available Fax: Not Available Company Overview If you are an agribusiness, farmer, part-time farmer or someone who doesn't farm but desires to live in a rural community, you've come to the right place for your financing needs. From farm real estate and operating loans to equipment, buildings and other capital needs, Farm Credit is the leader in farm financing. We also make loans to finance purchases such as cars, trucks, lawn tractors, education and buying, building or remodeling country homes.
Based in Louisville, Kentucky, Farm Credit Services of Mid-America is an agricultural cooperative lender serving more than 92,500 customer-members throughout Indiana, Kentucky, Ohio and Tennessee. We are part of the near century old Farm Credit System, the largest single provider of credit to American agriculture. With 92 offices and more than 900 employees, Farm Credit Services of Mid-America is backed by the strength of $17.4 billion in owned and managed loan assets. Learn More about Farm Credit Services of Mid-America
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The Financial Support Specialist provides exceptional, first-level, internal and external customer service by supporting the delivery of financial services. Responsibilities include helping to gather customer financial information, process loan requests, and complete closing processes. This position also provides backup support for the Customer Relationship Specialist role, works with others in the field business development division, and maintains information and reporting as directed. MAJOR RESPONSIBILITIES: 1. CUSTOMER RELATIONSHIPS: Establishes, develops, and maintains strong internal and external customer relationships by consistently providing quality service that is timely, thorough, and responsive and exceeds customer expectations. Backs up the Customer Relationship Specialist to receive walk-in customers and incoming customer calls. 2. DELIVERS AND SERVICES CREDIT: An equally primary role is to provide support to the lending process. This support includes the following: a. Renews and converts existing credit-scored loans and originates new loans for walk-in and telephone customers. This includes determining the customer’s needs, completing appropriate worksheets, transmitting information, closing and disbursing funds or denying the loan. b. Gathers appropriate customer information and works with the Financial Services Officers, Loan Underwriters, Business Analysts and Loan Processing Specialists to originate and submit the loan for approval. c. Obtains basic information and processes credit scored commercial, ag mortgage and/or consumer loans. This position can start this process on traditional commercial, ag and consumer loans so the FSO can follow up.d. Obtains annual financial information and hands off to Financial Services Officer or Financial Services Associate if customer follow up is needed.e. Ensures regulatory compliance by checking loans and being a compliance resource for the office or region.f. Closing: orders and checks title work, orders appraisals, orders closing documents, and makes sure docs are accurate and ready for closing. Conducts closings as directed.3. CROSS-SELLING: Develops a customer relationship by proactively cross-selling core products and other services to our customers or prospective customers. This includes following up on Agnition loans for cross-sell opportunities.4. INFORMATION MAINTENANCE AND REPORTING: Monitors database entry and reporting; maintains association database; processes required reports from FCS databases; and backs up information daily.5. TEAM COORDINATION: Coordinates with field business development division team members including sales office staff, and crop insurance and Agribusiness team members as necessary. Coordinates with credit staff on processing, organizing and completing individual loans, as assigned. Coordinates with support departments to answer questions, resolve operation problems and share necessary information.
Job Requirements MINIMUM REQUIREMENTS Education and ExperienceThis level of Financial Support Specialist supports credit and servicing for credit scored commercial, ag mortgage and/or consumer loans. Knowledge of agricultural industry (personal, professional or educational) is required for ag loan work.Minimum Qualifications: High School diploma and at least four years of successful experience in two or more of the following areas: financially related customer service, loan processing, loan servicing, or Farm Credit Services Customer Relationship Specialist responsibilities
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