SUMMARY: Performs Collections (third party) managing duties at the designated office location and carries out responsibilities in the following functional areas: development and production.
RELATED DUTIES AND RESPONSIBILITIES:
Planning, evaluating, implementing and continuously improving all aspects of collection functions and processes Assisting in formulation of specific collection objectives and achievement of same Ensuring professional relationships are established and maintained with debtors Working closely with Sales Director(s) to respond to collection concerns with existing and potential clients Direct interaction with selected debtors in resolving receivables delinquencies Supervise Collections employees and report on progress of employees Monitor collection methods used by employees and make on the spot corrections. Assist employees with problems concerning "how to" perform specific tasks related to their Collections position. Daily meetings with team members to discuss sales reports, dialer reports and prospect sheets Review user activity logs and check queues to ensure Collection Representatives are performing their duties properly Listen to Collection Representative calls and coach accordingly Set daily and weekly goals for improved Collection Representative performance Review FDCPA infractions, employee disciplinary actions, and attendance issues Create fun competitions between Collection Representatives to motivate employees to outperform one another Participates in staff meetings and attends other meetings and seminars. Partners with HR and other management to communicate and administer various Human Resources policies and procedures Recommends new approaches, policies, and procedures resulting in continual improvements in efficiency. Performs other related duties as required and assigned. RequirementsEDUCATION AND WORK EXPERIENCE: Minimum of 1 year job-related experience in 3rd party collections industry. High school diploma preferred. KNOWLEDGE AND SKILLS: Requires successful completion of FDCPA examination and ACA Certification, and must be able to operate effectively within the guidelines of Company and applicable Federal and State laws. Must be able to present information clearly, concisely, and persuasively. Demonstrates effective training and group presentation skills. Must be comfortable communicating with all levels of management and employees. Must have the ability to make recommendations to effectively resolve problems in a timely manner. Must be able to maintain confidentiality. Able to analyze information presented on candidate applications and conduct personal interviews to gain adequate information on which to base a selection decision. Prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Adapts to changes in the work environment, manages competing demands (multi-tasking) and is able to deal with frequent change, delays or unexpected events. Consistently at work and on time, follows instructions and responds to management direction. Actively promotes and personally observes all Company policies, procedures and work rules. Proficiency in or knowledge of using a variety of computer software applications, especially Microsoft Excel and Word software and able to operate most standard office equipment. Must possess tactful negotiating and counseling / advising skills. Must be career-minded, self-motivated and results oriented. Must possess self-directed, independent working skills, but also be able to function as a member of a team. Must enjoy working in a fast-paced environment and be able to thrive under pressure.View the Original article
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