Customer Support Reps-Eau Clair, WI

Looking for multiple Customer Support Consultants for contract to hire positions in Eau Clair, WI.  Must pass b/g check.

We are seeking Customer Support Consultant I to provide customer technical support for the Cornerstone software product. Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities. Determines customer needs, researches and provides solutions, coordinating with other team members as needed. Ensures ongoing customer satisfaction and continuing strong customer relationships. Supports quality management system and other compliance requirements. Performs other duties as assigned. 

RESPONSIBILITIES:

Receives, troubleshoots and resolves inbound customer and internally escalated calls relating to system software issues.
Troubleshoots software issues ranging from general issues relating to Company proprietary software to advanced issues such as database corruption, rebuilds, lab equipment connectivity, software utilities (i.e., Structured Query Language (SQL), third party software and other software related areas.

SKILLS: 

High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
Technical record keeping management skills. 
Reasoning and analytical skills to resolve issues.
Phone skills, with ability to establish rapport.
Attention to detail.
Organized with ability to multi-task.
Ability to work independently and as part of a team. 
Supervisory skills, if a lead position.
Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
Personal computer skills, including Microsoft Office.

 

 

Software Orientation

Experience with business software packages, databases, and query and programming languages, including SQL, Crystal Reports, Java, PowerBuilder (PB) and C

View the Original article