Billing Supervisor

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REPUBLIC SERVICES

About Us

Republic Services is a leading provider of environmental services including solid waste collection, transfer, disposal, and recycling. The Company’s various operating units provide solid waste services for commercial, industrial, municipal, and residential customers. Republic Service’s approximately 31,000 employees currently serve markets in 40 states and Puerto Rico.

Mission Statement

Our mission is to provide industry-leading solid waste and environmental services that exceed our customers' highest expectations. We offer a safe, respectful and rewarding workplace for our employees as we continue to develop a company dedicated to excellence, environmental responsibility, ethical behavior, and increasing shareholder value.

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Company: Republic Services, Inc. Required Education: 4 Year Degree Job Type: Accounting
Finance
Customer ServiceRequired Experience: At least 3 year(s) Base Pay: N/ARequired Travel: Not Specified Other Pay: Location: US-FL-Fort Lauderdale Employee Type: Full-Time Manages Others: No Relocation Covered: Not Specified Industry: Transportation
Environmental Reference ID: Not Available Job Description 

POSITION SUMMARY:
This role supervises the billing staff and is responsible for the proper preparation of accurate and timely bills to customers based on service contract terms. This position is also responsible for the enforcement of standard operating procedures that govern billing workflow and controls as well as ensuring the completion of array of billing functions.

REPRESENTATIVE RESPONSIBILITIES:
The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary. As noted below, the list is not exhaustive of all duties that the position holder may be required to perform. 

Coordinates the work of and supervises a team of billing employees, including hiring, training, scheduling, performance management and other related issues. Sets performance standards and ensures that the appropriate coverage is in place to meet or exceed service goals. Reviews department performance results with the local leadership team and makes recommendations accordingly where performance falls short of targets. This may include but is not limited to participation in cross-functional approaches to issue resolution. In so doing, the utilization of independent discretion and judgment as to matters of significance is required. Supervises and coordinates the effective and timely preparation of monthly invoices, accurate monthly billing adjustments, and the handling of billing questions and discrepancies. In so doing, the utilization of independent discretion and judgment as to matters of significance is required. Develops local billing processes, procedures and policies to ensure compliance with Republic region, area and corporate policies. Ensures that the billing staff follows standard operating procedures, taking the appropriate action when performance does not meet targets and objectives. Acts as a resource for others in the approach, research and resolution of complex and/or escalated billing questions and discrepancies. This includes providing direction or interacting with customers to resolve customer billing issues. Reviews various billing system reports to identify billing discrepancies. Makes corrections as appropriate to ensure accurate billing following standard operating procedures. Ensures that cash receipts are properly processed and posted to customer accounts following standard operating procedures. Directs others or is involved in research where necessary to resolve differences or unidentified payments. Acts as a resource for other functions including credit & collections, customer service, and operations to answer questions and provide training and support on billing issues. Ensures the acceptable resolution of billing issues in a timely and effective manner, exercising judgment and discretion as appropriate. May calculate and prepare manual billings for non-routine, complex billing arrangements. May provide direction to others or be directly involved in gathering and summarizing supplemental billing information to accommodate customer billing requirements. Performs other job-related duties as assigned.

Interested candidates should submit resumes and salary requirements by clicking "Apply Now". Please reference Job Title and Job #3752.

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