Accounts Payable Vendor Maintenance/Customer Relations

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Job Description

The Gannett Company is a leading international news and information company with 23 broadcast stations, 85 daily newspapers, including The Indianapolis Star and USA TODAY -- and associated web sites -- plus nearly 1,000 non-daily publications and USA WEEKEND. The Gannett National Shared Service Center (NSSC), located in Fishers, provides all finance services for all Gannett markets.

Due to our continuing growth, we are currently seeking AP Vendor Maintenance/Customer Relations Specialists. The AP Vendor Maintenance/Customer Relations Specialist will conduct vendor maintenance while complying with standardized practices for maintaining vendor records; provide payables customer service to vendors, business units, and customers; and resolve exceptions and issues on invoices to maintain approval routing and payment processing.

Responsibilities:

Perform accurate vendor maintenance: create new vendors, maintain existing vendors, and conduct vendor exports. Identify duplicate or inactive vendors, miscoded vendor classes and income codes, or opportunities for electronic payment (ACH or P-card). Address NSSC AP mailbox emails and answer 1-800 telephone line. Provide accurate responses while maintaining strong working relationships with vendors, customers, and sites. Conduct payables and vendor research (Examples: obtain W-9s, audit vendor statements, validate banking information, process voids or cancelations, verify AP135’s, etc). Process records in the exception queue of Scan One Online Document Center (ODC) daily to resolve issues preventing the flow and routing of invoices for payment. Process invoices daily from BasWare ThinClient queue in a timely manner. Create and maintain Service Now tickets per department standards for appropriate resolution. Perform other duties as required including special projects.

Requirements: High school degree/GED Minimum of 1 - 2 years accounts payable experience is preferred Must possess a high degree of verbal and written communication skills to ensure customer satisfaction and to establish strong working relationships with vendors, customers, field staff, and all levels of management Must have demonstrated ability to interpret and implement accounting policies and procedures with a high degree of accuracy in a fast paced environment Availability to work between the hours of 8 am and 7 pm Monday through Friday Individual must be organized and detail-oriented with proven time management skills Strong problem solving and analytical skills are required Proficiency in Microsoft Excel

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