Payroll Tax Associate

Employee Type :  Full-Time Industry :  Healthcare - Health Services Manages Others :  Not Specified Job Type :  Accounting
Admin - Clerical
Human Resources Education :  2 Year Degree Experience :  At least 3 year(s) Post Date :  7/17/2012  Description NorthgateArinso (NGA) is a leading global Human Resources (HR) software and services provider offering complete business solutions that allow global leaders to optimize HR service delivery. NGA aims to be the trusted partner of HR decision makers, developing smarter processes and more efficient technology to support key HR areas like workforce administration, local and global payroll, benefits, recruitment, learning, performance management, succession planning, and other areas of talent management.

The Payroll Tax Team is responsible for handling full-cycle client payroll activities, including monthly, quarterly and annual reporting, taxes, and third party file feeds.  The team is highly integrated with the Payroll and Technical (AMO) Teams. Responsible for all aspects of quality service for external clients.  Contacts and assists clients in process of obtaining information in support of payroll production in regards to tax related issues, responds to client questions/concerns, verifies totals and delivers quality customer service. Researches and resolves client tax issues and is responsible for management and reconciliation of tax filings.  Position does require some overtime, especially at quarter and year end. TEAM PROCESSES: Payroll, Tax and Third-Party interfaces

 

Duties (include but are not limited to)

Contacts clients daily (if necessary) to obtain payroll tax data, which may be affected by special payments, tax allocations and other miscellaneous changes. Responsible for tax notice resolution including staying abreast of the payroll processing system and any changes in  wage and tax laws, and corresponds with local, federal and state agencies on behalf of our clients in problem situations. Responsible for periodic/month/ quarter/year end reporting, W2s and W2cs. Coordinates and manages team processes and initiatives in order to satisfy client service agreements.  Continually evaluates and improves work processes to achieve performance goals of the team. Builds strong client relationships by maintaining strong communications and exercising detailed client knowledge to facilitate the highest quality service for clients. Maintains and reports statistics related to objectives and provides recommendation of efficiency to the Operations Services Team Manager. Ensure production support (AMO) receives current and accurate tax rate information (unemployment rates). Responsible for correct withholding of federal, state and local payroll taxes and the related payment and reporting of those taxes to the appropriate taxing authorities. Auditing and verification of all tax reports prepared by third party vendor.  Requirements Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation Decision Making/Judgment: Makes timely and difficult decisions, uses consensus when possible and communicates decisions to others.  Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues. Dependability: Meets attendance/punctuality requirements. Meets commitments and accepts accountability. Sets  personal standards and thus can work independently. Efficiency: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. Problem Solving/Analytical Skills: Breaks down problems into smaller components, understands how to underlie issues; can simplify and process complex issues, and understands the difference between critical details and unimportant facts.

 

Education/Experience

 

In-depth functional experience with taxes including multi-state and multi-locale tax calculations and processing, reconciliations, periodic, monthly, quarterly and year end reporting, W2s, management and reconciliation of tax filings, etc. AA or 2-year degree (or equivalent experience) American Payroll Association progress toward or certification is a plus!
3 - 5 years experience as an on-going client contact, with demonstrated success in applying knowledge to build a successful client relationship Intermediate to advanced proficiency with HRIS database, preferably SAP (PeopleSoft and/or Oracle is helpful)

 

Skills

Basic general knowledge of Payroll and Payroll Taxes. Demonstrated ability to identify, diagnose and resolve basic to complex issues affecting service delivery Oral and written communication skills.  Ability to interact with internal and external clients at all levels Demonstrated ability to respond promptly, thoughtfully and effectively to changing work environments, changing priorities and new situations Ability to quickly adapt to the variable environment of a start-up or rapidly growing organization Experience with SAP payroll system and query functionality is highly desired. Knowledge of Master Tax and Empower software is highly desired.

 

Language

 
Required: English

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