/Dispatcher
Red Hawk Fire & Security is seeking a to join our Service department in Oklahoma City. The is responsible for providing professional and efficient communications to Customers and Service Technicians. A tremendous emphasis is placed on organization; follow through, excellent customer service skills and a positive, up-beat attitude. The ability to work effectively under pressure is a must. This position is the primary liaison between customer requests for service and the actions required to provide support to that customer.
Essential Duties and Responsibilities:
• Answer a high volume of incoming calls
• Enter service calls into a Dispatch system
• Provide updates and follow up with Customers
• Schedule, route and assign work to Service Technicians
• Track progress of work orders and Technicians
• Order parts as needed
• Other duties as assigned
Requirements
Position Requirements:
• Strong Organizational and Communication Skills
• Strong Typing and Computer Skills
• Ability to work in a loud environment
• Dispatch experience is not required, previous general office experience is a must
• Must be able to pass a pre-employment screening
• Strong customer service skills
• High School Diploma required; Associated degree preferred
ABILITY TO FOLLOW UP IS ESSENTIAL TO THIS POSITION.
MUST BE RELIABLE AND PUNCTUAL.
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