On Line Jobs: Technical

Showing posts with label Technical. Show all posts

Sep 27, 2012

ERP Technical Consultant at CGI Group (Juneau, AK) (simplyhired)

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Member of Technical Staff Software Engineer Job at Vmware (Palo Alto, CA) (simplyhired)

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Sep 23, 2012

Technical Writer I

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Visit us online at
www.serco-na.com

Serco is a trusted government contractor with over 9,000 employees and more than 20 years' experience. We provide IT and management services to every branch of the U.S. military, federal civilian agencies, the intelligence community and many other government agencies across the U.S. and Canada. We advise, design, integrate and deliver solutions that transform how our clients achieve their missions and solve their most difficult challenges.

We work with our customers to understand exactly what they need and guide their projects through the complete lifecycle to completion. Whether the assignment is helping secure our borders, enhancing intelligence capabilities, assisting federal agencies to share critical data, or supporting complex personnel functions, Serco is ready to serve.We deliver caring programs for our Soldiers and their families during their entire careers - from recruitment to retirement. We design, develop, and deploy systems that help secure our homeland. We help immigrants get their visas processed to come to America. We built the IT infrastructure for the federal government's employee retirement plan. We ensure the integrity of satellite data for our armed forces. We monitor the skies at air traffic control towers across the country. At Serco we are passionate about public service. For more than 20 years we have been delivering essential services that help governments operate more efficiently. We have the skills, knowledge and enthusiasm needed to assist our customers in achieving their missions. Our commitment to see our clients succeed translates into every interaction we have. We understand the passion our people need to have, the public service mindset that sets our customers apart and the practical experience we must possess.

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Sep 17, 2012

Tier 1 Technical Support Rep.

Employee Type : Full-Time Industry : Telecommunications
Broadcasting - Radio - TV
Wireless Manages Others : Not Specified Job Type : Installation - Maint - Repair
Skilled Labor - Trades Education : High School Experience : At least 3 year(s) Post Date : 9/17/2012 Description

BULKTV AND INTERNET JOB DESCRIPTION/SPECIFICATION SHEET

Position Title

Reports To:

Technical Support Manager

Date Written:

Sept. 2012

Account/Location:

BulkTV and Internet

Position Number:

Raleigh, NC office

Written By:

Position Purpose:

Provides technical support and acts as primary liaison between customer, vendors, and field service technicians for all commercial repair/service, specializing in Standard Definition headend delivery systems in the hospitality industry.

Nature & Scope

Answer a high volume of telephone calls from customers and field service representatives regarding service requests; keys request into customer service data base, insure prompt closure of all assigned service calls. Dispatches field service or contract service representatives nationwide.

Set up independent contractors as primary or back up service agent for a specific state or metropolitan area; negotiate prices with contract service agents in accordance with established rates; refer any exceptions to rates to manager; request and maintain proof of insurance for contract service agents.

Provide first level technical support for customers and field service agents regarding installation, repair and maintenance of commercial satellite TV headend and distribution systems. Forwards problems that require service visits to field service personnel (through dispatch), escalates more complex technical issues to Tier 2 for assistance.

Process parts orders, RMAs and warranty replacement for customers and service agents. Maintain service department records, files and documents; perform additional administrative and clerical support to manager upon request.

Assist Technical Services Group support services as needed.

Education and Experience Required

H. S. diploma, certificate/diploma in electronic repair with 3 years of experience in a technical service environment or an AA degree with 2 years of equivalent technical experience, additional experience may off-set educational requirements.

Excellent telephone, verbal business communications, conflict resolution and problem-solving skills.

Ability to work on-call weekends on a rotational basis as assigned; overtime as required.

Computer literate with ability to use Windows and Windows based programs as well as other data base programs.

Ability to work independently and handle multiple tasks in a fast paced customer service environment.

Knowledge of satellite television, commercial headends, RF distribution, standard and high definition television systems.

Major Machines, Equipment Used, Computer, phones (headset may be required), fax, copier; programming of television, satellite systems, DVRs etc, company vehicle, Field Strength Meter, Satmeter.

JOB FACTOR ANALYSIS FOR COMPENSATION PURPOSES

JOB TITLE: Technical Service Representative DEPARTMENT: Service

FACTOR DEGREE POINTS

EDUCATION AND TRADE KNOWLEDGE

H. S. diploma, certificate in electronic repair plus 5 years of technical support/repair experience or AA degree in electronics and 2 years experience

WORK EXPERIENCE

See above

INITIATIVE AND JUDGEMENT

Resolves moderately to highly complex service issues via remote diagnostic means; must be able to follow-up to ensure customer satisfaction; orders parts and provides technical support

MENTAL AND VISUAL EFFORT

Resolves service issues with indirect responsibility for service budget/expenses; customer satisfaction critical as most accounts are large and problems coming to this individual are generally complex and unresolved at field levels;

RESPONSIBILITY FOR GETTING ALONG WITH OTHERS

Internally—primarily with service department here and field service technicians; Externally—primarily with customers and suppliers

MANUAL SKILL

Must have ability to diagnosis complex service issues and resolve via technical support over the telephone with field service personnel; strong computer skills; thorough knowledge of video/satellite/antenna/television equipment; driving record must conform to company standards

RESPONSIBILITY FOR MATERIAL, SERVICE AND SYSTEMS

Responsibility for service on all types of equipment (TVs, ice makers, air conditioners, etc). Key interface for DSS service sales; assigned a company vehicle on occasion

RESPONSIBILITY FOR TOOLS AND EQUIPMENT

Video, TVs, remote programmer, diagnostic equipment

PHYSICAL EFFORT

Some site travel required from time to time; occasional actual hands-on technical work

HAZARDS

Electrical circuits and diagnostic tools could be hazardous if not used appropriately; other hazards nominal

SURROUNDINGS/ENVIRONMENT

Office

CHARACTER OF SUPERVISION RECEIVED

Direct report to Technical Service Mgr.; independent, technical consultant

CHARACTER OF SUPERVISION GIVEN

Indirectly directs service agents all over US; direct technical support to field personnel in complex technical repair situations

UPDATED 09/17/12

Job descriptions are not meant to be all inclusive. Additional duties and responsibilities are assigned as necessary.

Interested candidates please apply to:

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Aug 30, 2012

Technical Network Security Support at PDS Technical Services (Tempe, AZ) (simplyhired)

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Aug 28, 2012

Technical Manager - Management Accounting

Employee Type : Full-Time Industry : Accounting - Finance Manages Others : No Job Type : Accounting Experience : Not Specified Relocation Covered : No Post Date : 8/27/2012 Contact Information Ref ID : 2082 Description The American Institute of Certified Public Accountants is the national, professional association of CPAs, with approximately 350,000 members, including CPAs in business and industry, public practice, government, and education; student affiliates; and international associates. We set ethical standards for the profession and U.S. auditing standards for audits of private companies; federal, state and local governments; and non-profit organizations. We also develop and grade the Uniform CPA Examination.

Please respond via our website at www.aicpa.org/careers and post your resume directly online with us.

Purpose:
The is part of the AICPA management accounting team. The position will work to develop resources and content and will be an advocate for Chartered Global Management Accountants (CGMAs) and other AICPA members working in business, industry and government.

Reports To:
Senior

Direct Reports:
None

Required Competencies: Teamwork and consensus buildingDeep management accounting experienceExcellent interpersonal, oral and written communication skillsExcellent presentation skillsStrong project management skillsHands on and detailed oriented with the ability to see broader implications.Ability to work collaboratively in a matrix environment while using influence to forward the team's agenda.Ability to develop and maintain positive relationships and work with a group of volunteer members collaboratively and respectfully, and to leverage these members as a resource for AICPA while respecting their time and the needs of their businessThe successful incumbent will be an accomplished manager with skills in public relations, strategic planning, consensus building with an open mind and well-rounded professional experiences.

Inform and educate members Working with colleagues across the AICPA and its joint venture partner the Chartered Institute of Management Accountants, support development of management accounting research reports, tools, professional development, publications and other resources for CGMAs and CPAs in industry.Develop new management accounting resources and tools for use by members.Review and evaluate current business and accounting news and trends for impact on CPAs practicing the profession in industry roles and for possible communication to CGMA and industry members through newsletters, articles and/or websites.Help identify the top issues and technologies affecting the profession and integrate, as applicable, into AICPA products, programs and services.Represent AICPA on special projects relating to content development for members.Use various means of communication (print, electronic, in person, etc.) to educate the membership about financial accounting and reporting, management accounting and reporting, corporate governance and other issues of interest to CGMAs and CPAs working in industry and government. Educate and influence colleagues Incumbent is responsible for establishing and developing working relationships with various teams within the AICPA and CIMA to assure that members interests are considered in all activities and initiatives. Enthusiastically represent CGMA, industry and government member constituency with colleagues and leadership (volunteer and staff) throughout the AICPA; educating and influencing them to support the AICPA mission and vision to deliver products, programs, and services to members that meet and exceed their expectations. Work collaboratively and cross-functionally with other AICPA and CIMA teams in a product-oriented mode: conferences, publications, CPA2Biz, etc. in creating deliverables for membersOutreach Take advantage of opportunities for speaking engagements at AICPA, state society and other professional events, to promote and educate on the AICPA, CGMA and the CPA's role in business, industry and government organizations.Respond to member inquiries on a timely basis, whether they are written, e-mail, telephone or otherwise communicated. Member Contact Along with the Director and the other Sr. Technical, Technical and Project Managers provide senior staff support to the Business & Industry Executive Committee (BIEC), and a variety of volunteer task forces such as the Government Performance Accountability Committee (GPAC).Coordinate and facilitate sub-committee meetings and represent AICPA as staff liaison including managing the preparation of agendas, keeping notes, preparing and distributing meeting highlights on a timely basis following each meeting, etc. Expected Metrics: Development/completion of project/program timelines. Feedback from sponsors, cross-teams, colleagues, customers, etc. Depth, number and quality of improvements. Projects completed on time, budget, and schedule.New processes identified for improvement with sponsor/business owner buy-in.Team metrics for member enrollmentContent metrics, including resource downloads, website usage and newsletter subscriptions

CPA and CGMA designations are essential, with a minimum of 6 years of experience in business and industry.BA or BS DegreeMBA or Masters Degree is not required though it is considered an assetInternational experiencePhysical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Activity
None
Less than 3 hrs per day
Between 3 & 6 hrs per day
Over 6 hrs per day
Stand

X

Walk

X

Sit

X
Use hands to finger, handle, & feel

X

Reach with hands & arms

X

Stoop, kneel, crouch

X

Talk or hear

X
Look at a computer screen

X
Lift up to 10 lbs

X

Lift up to 25 lbs

X

Lift up to 50 lbs
X

Lift up to 100 lbs
X

Lift more than 100 lbs
X

Please respond via our website at www.aicpa.org/careers and post your resume directly online with us. You can upload your resume and cover letter directly via our website.

Equal Employment Opportunity
AICPA is committed to providing equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other applicable legally protected status. All qualified candidates are encouraged to apply.