Retail Manages Others : No Job Type : Automotive
Management Experience : Not Specified Post Date : 3/23/2012 Contact Information Ref ID : CHR 7p Description
The Service Manager is responsible for all operations within the service department, from hiring and managing technicians and service advisors, to customer service.
Ensure that customers receive prompt, courteous, and effective service
Serving as a liaison between technicians and customers. Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
Manage and Hire technicians and service advisors
Interview and make new hires Distribute work between technicians Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Spend quality time building relationship with the customer.
Requirements
Technical Automotive Knowledge Demonstrated ability to manage others Organized and Friendly personality Chrysler experience preferred
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