Sales Support Representative

Job Description
SUMMARY

Assist with overall support of the Sales Team with customer inquiries, cold calling and order data entry.

ESSENTIAL DUTIES / RESPONSIBILITIES

Perform various data entry, such as entering customer sales orders. Work closely with Quality Control, Transportation, Accounting and Purchasing to ensure customer satisfaction on all levels. Answer and handle or route incoming calls. Take on new customer assignments as needed. Assist in cold calling on new potential institutional, mass market and natural food customers. Assist in calling accounts for order placements. Assist with daily office functions: sorting, filing, copying, mass mailings, phones, mail distribution, etc. Perform duties in accordance with HACCP and Safe Quality Food (SQF) policies and procedures, as appropriate for location. Follow all policies and procedures outlined in the Albert’s Recall Plan. Perform all duties and responsibilities in an ethical manner and in accordance with Company policies and procedures. Perform other duties and projects as assigned by management. 

Job RequirementsCOMPETENCIES

Strong customer focus with professional demeanor. Self-motivated and multi-task focused. Strong organizational and multi-tasking skills with ability to work effectively in a fast-paced environment , under pressure and remain flexible. Able to set priorities and meet deadlines while accomplishing team objectives. Good attention to detail and accuracy with figures. Able to resolve issues appropriately and in a timely manner. Able to develop and maintain effective, positive internal/external working relationships with a diverse group of individuals; a team player. Strong computer skills, including Internet, MS Outlook, Word and Excel; PowerPoint a plus; competent to learn and adapt to new computer applications, system upgrades and other technology as necessary. Good verbal/written communication skills. Ability to work closely with management and team members to resolve problems and issues.

KNOWLEDGE AND SKILL REQUIREMENTS

High school diploma or equivalent required. Minimum one (1) year experience in an office, administrative and/or sales setting. Proficiency in MS Outlook, Word, Excel required. English/Spanish bilingual skills a plus. Must be flexible to work weekends, holidays and evenings as necessary.

WORKING CONDITIONS

Office setting; frequently required to sit; occasionally required to stand; walk;, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell, use hands to finger . Must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Some weekend, holiday and/or evening work may be required.

 
About UNFIUNFI is the leading independent national distributor of natural, organic and specialty foods and related products including nutritional supplements, personal care items and organic produce, in the United States. In addition to excellent distribution services, we provide a range of innovative, value-added services for our customers and suppliers, to foster mutual success and growth. Our services include marketing and promotional tools, merchandising, category management and store support services.

Our distribution operations are divided into six principal units: UNFI, Eastern Region; UNFI, Western Region; UNFI Canada; Albert's Organics; Select Nutrition; and UNFI Specialty Distribution Services. In addition to distribution operations, UNFI's divisions include Blue Marble Brands, the Natural Retail Group and Woodstock Farms Manufacturing. We distribute throughout the United States and to more than 40 other countries.

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